Frequently Asked Questions

Shipping

  • All orders are shipped out the next day except for orders made on Saturday and Holidays (ship out on next business day)

How long does it take to receive my order?

  • All delivery lead times are indicated upon check out

What's your courier?

  • Our main courier is LBC Express to ensure the quality of our shipments.

How can I track my order?

  • https://www.lbcexpress.com/kw/track/
  • Tracking number is sent via email

Payment

Cashless (via Paymongo)

  • We accept Gcash, Grabpay, Maya, BPI, UBP online, Credit/Debit card and other cashless payments via Paymongo.
  • For credit and debit cards, we accept VISA and Mastercard. Payment is secure by the partner in charge of transactions.

Cash on delivery

  • We accept COD payments except for same-day delivery.

Return

  • Perishable goods, like nuts & seeds cannot be returned once delivered. Please get in touch with us if you have questions or concerns about your specific item. support@thebettercarbs.com